Returns Policy

OUR RETURNS & REFUNDS POLICIES

If you are not satisfied with your online purchase please send us an email to: info@australianathelabel.com and we will be happy to help you.

Returns can be made within 15 days from purchase date or 7 days from the date of delivery of your order for either an Online Store Credit or Exchange.

Please note we do not offer Refunds unless the item is deemed to be faulty.

 

HOW TO RETURN

1. Email our team to info@australianathelabel.com with a short description of your need to return. If there is an issue with your product please include a photo to help our team best assist you. 

You will be provided with a Return Code via email to ensure your return is dealt with as quick and easy as possible.

2. Pack your item(s) & Post it/them ensuring your return is safe, trackable and processed ASAP - Garments must be in original condition with all tags in tact and must not have been worn, alter or washed/laundered.

AUSTRALIANA RETURNS
PO BOX 2394.
BURLEIGH BC
QLD 4220
AUSTRALIA
3. Asses once we have received your returns, we will assess the items to make sure everything is in order. Please allow 5 days from when the item reaches us for your return to be processed.
4. Update you will receive an email notification on the status and eligibility of your return as soon as the assessment has been confirmed.
5. Finalise once approved, your store credit or refund will be process and confirmed via email. This will be issue to your order's original payment method (e.g. credit card, PayPal account or Australiana account for store credit).
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CONDITIONS
  • Our policy lasts 15 days from purchase. If 15 days have gone by since your purchase or 7 days from the day of delivery of your item, unfortunately we can’t offer you a refund or exchange after this time frame.
*(Please Note: Our team have been considered and we have allowed a few extra days considering the delays due to Covid19 and other natural disasters within Australia postage delays).*

  • Garments must be in original condition with all tags in tact and must not have been worn, altered or washed/laundered.
  • We do not offer refunds for "Change of Mind". Unless the item is deemed to be faulty, we do not issue refunds. Instead we will issue a store credit valid for 6 months. 
  • Initial and return postage is non- refundable unless the item is deemed to be faulty.
  • Clearence items and Sale items are unable to be returned unless the item is deemed to be faulty.
  • We strongly recommend utilising a traceable delivery method to return your item/s. Australiana the Label is not liable for any items lost in return transit.
  • Some types of goods are exempt from being returned/exchanged. Products that are intimate or sanitary goods like our handmade earrings and our hair accessories.
  • All returns and refunds are processed within 3-5 business days from receiving the items in our office.
  • Store Credits are valid for six months from the date of issue.
  • Items sold at markets and/or events we participate are not eligible for refund or exchange as the customer has physically seen and try the garments.